Reference

How We Handle Privacy on aec367

We collect the minimum data needed to verify your account, process bKash, Nagad and Rocket wallet deposits, and meet security requirements. This policy explains what we gather, why we hold it, and how you control your information.

Account verificationPayment dataDevice logsCookie consentAccess requests
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aec367 How We Handle Privacy on aec367
PRIVACY CONTACT

Reach Us About Data Requests

If you want to see what data we hold, correct a detail, or ask us to delete your account after closure, contact the channels below. We aim to respond within a few business days and will confirm your identity before releasing personal records.

Live chat Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. They will route data requests to the compliance team and give you a reference number.
Email support Send your request to the support email listed in the footer. Include your registered mobile number so we can verify ownership, and state whether you want to view, correct or delete data.
Account settings Log in and visit the privacy section under settings to download a copy of your transaction history, update your email or mobile number, or revoke marketing consent without contacting support.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt wallet references and account balances at rest and use HTTPS to secure every page load. Access to customer records is restricted to staff who need it for verification or support tasks, and we log every lookup for audit purposes.

Payment encryption

When you confirm a bKash, Nagad or Rocket deposit the transaction ID travels over an encrypted channel and we store only the last four digits of your wallet number on our servers to match future deposits.

Cookie choices

Essential cookies keep your session active and remember your language setting. Analytics and marketing cookies are optional; decline them through the banner and we will not track which game pages you browse before registering.

Data retention

We hold your account records and transaction logs for the minimum period required by financial record-keeping rules, then anonymise identifiers. Closed accounts are archived after the retention window and personal details are deleted.

Access and correction

You can download your deposit history, game log and profile data from account settings at any time. To request deletion after closure or correct an outdated detail, email support with proof of ownership and we will process it within a…

Privacy Policy Questions

We ask for your mobile number, email and a wallet reference for bKash, Nagad or Rocket so we can verify deposits and send account alerts. We do not store your wallet PIN or OTP.

We track IP addresses and device fingerprints to detect multiple logins from different locations and flag suspicious account access. These logs help us protect your balance from unauthorised withdrawals.

Yes. Log in and visit the privacy section under account settings to download your transaction history, game log and profile data. For a full export contact support with your registered mobile number.

We retain transaction logs and account details for the period required under financial record-keeping rules in the jurisdictions where we operate, then anonymise or delete personal identifiers. Archived records lose identifying details.

We share transaction references with payment processors so bKash, Nagad and Rocket deposits can be matched to your balance. Game providers receive anonymised bet data but not your mobile number or email.

Open account settings and toggle off marketing consent under notifications. You will still receive essential alerts about deposits and withdrawals, but promotional messages will stop within one business day.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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